Refund Policy

Thank you for shopping with Capify Care! We take great pride in the quality of our products, and we want every order to arrive in perfect condition. Here's how we handle refunds, and what to do in the rare case something goes wrong.

All Sales Are Final

Because of the nature of our products, we're unable to accept returns or exchanges for change of mind or accidental orders. We know that's not always ideal, so please double-check product details before ordering. And if you're ever unsure about anything, just reach out. We're happy to help you choose before you buy.

Something Arrived Damaged or Defective? We've Got You Covered

If your item arrives defective, damaged, or not working as it should, don't worry. We'll make it right with a full refund or a free replacement, whichever you prefer. And the best part: you won't need to ship anything back to us.

Just contact us within 14 days of delivery with:

• Your order number
• A quick description of the issue
• Photos and/or a short video showing the problem

The photos or video are a must, as they help us resolve your claim quickly and fairly. Our team will get back to you within 1–2 business days.

How Refunds Work

• Once your claim is approved, your refund will be issued to your original payment method within 5–10 business days.
• Prefer a replacement instead? We'll ship a new one to you free of charge.

A Few Things We Can't Cover

To keep things fair for everyone, we're unable to refund:

• Damage from misuse, accidents, or normal wear and tear
• Change of mind or buyer's remorse
• Claims without photo or video evidence
• Claims made more than 14 days after delivery

We're Here to Help

Questions about your order or a refund? Email us anytime at support@capifycarv.com and we'll be glad to assist.